Return Policy

Hassle-Free 180-Day Returns

Most new, unopened parts can be returned within 180 days of delivery for a full refund, with no restocking fee.

How to return a part

  1. Contact us with your order number and the reason for the return: fill out the form below, call (844) 298-6404 (Monday–Friday, 8 AM–5 PM Eastern), or email sales@globaltransmissionparts.com.
  2. We will send you an RMA (return authorization) number. Write it on the outside of the box and include your packing slip.
  3. Ship the part to Global Transmission Parts, 10396 State Route 56 E, Circleville, OH 43113, or bring it to the same address.

What can be returned

  • New, unopened parts: full refund within 180 days of delivery. No restocking fee.
  • Opened but unused parts: accepted within 180 days of delivery with a 20% restocking fee. Special-order and custom parts also carry the 20% restocking fee.
  • Used OEM hard parts we sold: return within 14 days of delivery for a full refund.
  • Not returnable: parts that have been installed or used, and opened electrical parts (solenoids, switches, valve bodies, transducers).
  • After 180 days: contact us. Unused parts returned after 180 days receive store credit only.

Return shipping

If the return is our error (you received a wrong or defective part), we pay the return shipping. In all other cases return shipping is paid by the customer. We can provide a return label; its cost is deducted from your refund.

If your order shipped free, the original shipping cost is deducted from your refund. If you paid for shipping, the shipping charge is not refunded.

Refunds

Choose a refund to your original payment method or store credit. We process returns within 3–7 days of receiving them. Your bank or card company can take up to two more weeks to show the credit.

Wrong, damaged or defective parts

Contact us right away with your order number. We will issue an RMA, arrange a replacement, and pay the return shipping.

Cores

If your part has a core charge, contact us before you ship the core and we will send its return instructions.

More answers: Return & Exchanges FAQs. Questions about an order? Contact us.