Return & Exchanges FAQs
What is your return policy?
Most new, unopened parts can be returned within 180 days of delivery for a full refund, with no restocking fee. Opened but unused parts carry a 20% restocking fee. Parts that have been installed or used, and opened electrical parts, cannot be returned. The full policy is on our Return Policy page.
How do I start a return or exchange?
Contact us with your order number and the reason for the return (call (844) 298-6404, email sales@globaltransmissionparts.com, or use the form on our Return Policy page). We will send you an RMA number. Write it on the outside of the box and include your packing slip.
Are there any restocking fees for returns?
No restocking fee applies to new, unopened parts. A 20% restocking fee applies to parts that have been opened but not used, and to special-order and custom parts.
How long does it take to process a return?
We process returns within 3–7 days of receiving them at our warehouse. After that, your bank or card company can take up to two weeks to show the credit on your original payment method. PayPal refunds usually appear faster.
Can I return a product after 180 days?
Yes, if the parts are unused. Contact us to start the return. Returns after the 180-day window receive store credit only.
Do you offer refunds or store credit?
Your choice: a refund to your original payment method or store credit.
What if I need a different part than the one I ordered?
The quickest way is to place an order for the part you need, so it ships right away, and contact us for an RMA number for the part you do not need. When that part arrives back, we process the refund under our Return Policy.
How do I return a wrong, damaged or defective part?
Contact us right away with your order number. We will issue an RMA, arrange a replacement, and pay the return shipping.
How can I check the status of my return?
Contact us with your RMA or order number and we will tell you where your return stands.
Can I return a part without its original packaging?
Yes, unless it is an electrical part (solenoid, switch, valve body, transducer and similar). Depending on the packaging, the 20% restocking fee may apply. We cannot accept opened electrical parts.
Do you pay for return shipping?
We pay return shipping when the return is our error. For returns because of a wrong part ordered, a part no longer needed, or a change of mind, return shipping is paid by the customer.
Can you send me a prepaid return label?
Yes. Ask for a label when you request your RMA number. The label cost is deducted from your refund.
Can I return a part I bought on sale?
Yes. Sale items are refunded at the price you paid.
What if my return package is lost on the way back?
Let us know and we will try to help with our carrier contacts. In most cases the sender of the package (the customer, for a return) must file the claim with USPS or UPS.
How do I cancel a return?
Tell us and we will cancel the RMA. RMAs with no returned product are cancelled automatically after six months.
Do you accept returns on international orders?
Yes, under the same policy. International return shipping is often expensive, so contact us first.