Customer Support FAQs
How to reach us and what we can help with.
Last updated November 2026
- How can I contact customer support?
- What are your support hours?
- How quickly will you reply?
- Can you help with technical questions about my transmission?
- Where are you located? Can I visit?
- Do you offer support in languages other than English?
- Where can I leave a review?
- How do I report a problem with the website?
- Can I get a printed catalog?
- Are you on social media?
- How can I hear about new parts and promotions?
- Where is your privacy policy?
How can I contact customer support?
- Phone: (844) 298-6404
- Email: sales@globaltransmissionparts.com
- Live chat on our website
- The form on our Contact Us page
What are your support hours?
Monday to Friday, 8:00 AM to 5:00 PM Eastern Time. Outside those hours, leave a voicemail or send an email and we will reply when we are back.
How quickly will you reply?
Usually within an hour during business hours. Messages received after hours are answered the next business day.
Can you help with technical questions about my transmission?
We can help with part identification and general questions. For in-depth questions about a performance part or shift kit, we can put you in touch with the manufacturer. We also sell ATSG technical manuals for most transmissions.
Where are you located? Can I visit?
Our warehouse is at Global Transmission Parts, 10396 State Route 56 E, Circleville, OH 43113. It is open Monday to Friday, 8:00 AM to 5:00 PM Eastern Time. You can pick up orders there; please call ahead to confirm your parts are on hand.
Do you offer support in languages other than English?
Phone and chat support are in English. By email we can use translation tools to help in other languages.
Where can I leave a review?
After checkout, Google may invite you to rate your order experience. You can also review any part you bought on its product page.
How do I report a problem with the website?
Email sales@globaltransmissionparts.com with the page link and, if you can, a screenshot. Thank you; it helps us improve the site for everyone.
Can I get a printed catalog?
No. New transmission parts come out every month, so we keep our full catalog online instead of in print. If you have trouble finding a part, contact us.
How can I hear about new parts and promotions?
Follow us on social media. For a specific part that is out of stock, use the back-in-stock reminder on its product page.
Where is your privacy policy?
See our Privacy & Site Security Policy.
Still have a question?
Call (844) 298-6404, email sales@globaltransmissionparts.com or use the live chat, Monday to Friday, 8:00 AM to 5:00 PM Eastern Time.
Are you on social media?
Yes: Facebook, Instagram, YouTube, LinkedIn and X (Twitter).